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Privacy Policy

Tom Storer Farmers Insurance Agency
Last updated: November 20, 2025

Introduction

Welcome to Tom Storer Farmers Insurance Agency (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect when you visit our website, contact our office, or use our services, as well as how we use, share, and protect that information.

This policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and relevant federal regulations.

By using our website or services, you consent to the practices described in this Privacy Policy.

Scope

This Privacy Policy applies to:

  • Visitors to our website

  • Policyholders

  • Prospective customers

  • Individuals who contact us via phone, email, web forms, or SMS/MMS

This policy covers information collected through our website, phone communications, email, SMS/MMS, and other electronic interactions.

Consent

By using our website or providing your information to us, you consent to:

  • The collection and use of your personal information

  • Receiving communication from us, including SMS/MMS (if you opt in)

You may withdraw consent at any time by following the instructions in our communications or contacting us directly.

Phone numbers provided for SMS opt-in are kept confidential and are never shared with third parties.

Information We Collect

Personal Information

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Date of birth

  • Driver’s license information

  • Policy information

  • Claims information

Billing Information

When required for insurance transactions:

  • Payment method details

  • Billing address

(Processed securely in accordance with payment and insurance industry standards.)

Usage & Technical Information

Collected when you visit our website:

  • IP address

  • Browser type

  • Click and navigation data

  • Device information

Anonymous & Aggregated Data

Used for analytics and improving our website experience.

How We Use Your Information

To Provide Insurance Services

  • Creating quotes and proposals

  • Processing policy applications

  • Servicing and updating policies

  • Managing claims

  • Verifying your identity

For Communication

  • Sending policy documents, updates, or reminders

  • Responding to inquiries

  • Customer support

Marketing (With Your Consent)

  • Sending promotional offers, policy updates, or educational content

  • SMS/MMS communication if you opt in

You may opt out of marketing communications at any time.

Legal & Compliance

We may use or disclose information:

  • To comply with legal obligations

  • To respond to lawful requests (e.g., regulators, courts)

  • To prevent fraud or protect our rights

SMS/MMS Messaging Compliance

If you opt in to receive text messages:

  • Your phone number is kept confidential

  • You will only receive messages related to insurance, reminders, updates, or promotions

  • You can opt out at any time by replying STOP

We comply with all requirements under the TCPA, CTIA, and carrier guidelines.

Information Storage & Security

We take strong precautions to protect your information, including:

  • Secure, encrypted data storage

  • Firewalls and intrusion detection systems

  • Access controls and authentication

  • Regular security reviews

We retain data only as long as needed to fulfill insurance, legal, or operational requirements.

Data Sharing & Disclosure

We do not sell your personal information.

We may share information only with:

  • Farmers Insurance Group (for underwriting, policy servicing, and claims)

  • Third-party service providers supporting our operations (e.g., secure document systems)

  • Legal authorities when required by law

All third parties are required to protect your information and use it only for permitted purposes.

Cookies & Tracking Technologies

Our website may use:

  • Essential cookies (site functionality)

  • Analytics cookies (traffic and usage patterns)

  • Optional marketing cookies (only with consent)

Cookies help improve website functionality and user experience. You may disable cookies in your browser settings.

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your information

  • Request updates or corrections

  • Opt out of marketing communications

  • Request deletion of your information

  • Request a copy of collected data (CCPA/CPRA rights)

To exercise these rights, contact us using the information below.

Children’s Privacy

We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

Contact Information

Tom Storer Farmers Insurance Agency
Address: 3681 Eureka Way, Redding, CA 96001
Phone: (530) 223-2195
Email: Emma.tstorer {at} farmersagency.com
Website: ReddingInsurance.net

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